Booking policy
Cancellation, rescheduling and support
Cancellation by Dion
Dion may cancel or propose rescheduling due to unforeseen circumstances, technical issues, health reasons, or inability to conduct the session appropriately. Dion will aim to notify you as early as possible by booking email and suggest another time where appropriate. You may choose a replacement time or not rebook; your appointment will not be moved without your agreement.
Current sessions are free, so there is no payment to refund. Any future paid-service policy will be published separately.
Rescheduling — not yet available
Online rescheduling requests are not yet available; contact Dion for help. Once available, you may request a change at least 3 hours before your appointment, subject to Dion's approval. Your original appointment remains reserved while pending; the requested new slot is not reserved and someone else may book it. It replaces the original only after successful approval. If unavailable, rejected or expired, your original appointment remains unchanged.
Management link and support
If you lose the booking response, use the private management link in your first email to view or cancel your booking. Do not share it. New booking links expire after 90 days; self-service reissue is not available. You may still cancel less than 3 hours before your session, but please also contact Dion.
If the email is missing, the link has expired, or you need assistance, reply to your booking email or contact [email protected].